It means we will have to contact you directly to find out if there is a case for claiming flight delay compensation for your delayed flight. There might be some special circumstances, for example if the plane landed on time but you were not allowed to leave the plane for hours, or other special cases which have to be handled individually.
The online process is showing that the flight was not delayed but I have proceeded anyhow - what does this mean?
Modified on: Sat, 7 Nov, 2015 at 9:22 PM
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